Transform your customers' opinions into brand opportunities. At OsData, we help you understand, respond to, and improve the management of your Google reviews.
Some of the reviews we process...
Comparison
| Without a tool | With ReviewsIA | |
|---|---|---|
| Time spent on reviews | 4–8 h / week | ✓~0 h / week |
| % of reviews analyzed | Only what you have time to read | ✓100% automatic |
| Trend detection | Subjective, by gut feeling | ✓Objective with AI |
| Reputation drop alerts | ✗None | ✓Real-time |
| Multi-location comparison | ✗Impossible at scale | ✓Native multi-location |
| Real monthly cost | Your time (priceless) | ✓From €50 / location |
Context
Your online reputation can no longer be based on gut feeling. At OsData, we've developed Reviews IA, the tool that breaks the mold of traditional online reputation management.
Reviews IA automatically analyzes and in real time your customers' opinions on Google Maps and Google Business Profile. We transform that massive volume of text into clear, visual, and most importantly, actionable information, enabling effective Google My Business management.
With OsData, managing Google reviews has never been easier. Say goodbye to uncertainty and welcome strategic decisions that strengthen your brand.
Consumers
01
More and more consumers use reviews before making a purchase.
Percentage of consumers who check reviews before purchasing.
Source: Brightlocal
Google Maps
02
Google Maps is the go-to review platform on the internet.
There are hundreds of places online where your customers talk about you. The only one that matters: Google Maps.
Source: Brightlocal
The Studies
03
What do the studies say?
According to a Harvard study (2011), a one-star increase on Yelp leads to a revenue increase of between 5% and 9%.
According to another study based on data from over 200,000 businesses, companies with average ratings of 4.0 - 4.5 stars earn up to 28% more annual revenue than peers with lower scores.
Source: Womply
Source: Harvard Business School
How it works
You choose the topics, ReviewsIA does the rest:
Extract reviews from Google Maps
Extract
Extract sentiment with Artificial Intelligence
Analyze
Store results in the cloud
Store
Visualize with PowerBI
Visualize
Improve your reputation with ReviewsIA
Forget reviewing one review at a time. Reviews IA gives you a complete, intuitive and personalized view of what your customers think, powered by AI, making it easy to manage Google reviews at scale.
Total control over the customer experience
AI dissects each comment and individually scores the aspects that really matter, giving you an unprecedented level of detail:
1: Specific scores:
Know the individual rating of aspects like cleanliness, staff attention, value for money or ambiance.
2: Evolution over time:
Measure the average progress of your ratings and detect patterns or critical drops.
3: Review geolocation:
Understand the geographic distribution of your reviews and which areas your service impacts most.
4: Temporal Analysis:
Discover when and how your customers talk about you.
Our mission is to give you the information so you can act immediately on the issues that most drag down your user experience in the day-to-day of your business, and have all of this reflected in the image your business projects — what a new user sees when they search for opinions about you.
1: Extreme personalization:
We generate tailor-made reports based on your brand's needs. You'll always have the information you need, nothing generic.
2: Competitive comparison:
Discover your exact position against other businesses in your sector and define where you can outperform them.
3: Total review management:
Browse the complete history, get intelligent summaries, and give a precise response to the problems detected.
Blog
Discover the latest news on topics like online reputation, Artificial Intelligence, success stories, ReviewsIA updates and much more.
The only way to outperform your rival: pay attention to your reviews
We all want to be one step ahead of the competition. What makes the difference today is what your customers say.
How the review history reveals service trends
Reviews are much more than words: they are customer behavior and strategic signals for your business.
María G.
2 weeks ago
We run 3 restaurants and used to spend hours reviewing feedback. With ReviewsIA we get in minutes the most recurring topics. We detected that the night service was the problem and fixed it in days.
Carlos R.
3 weeks ago
We have 5 dental clinics and needed to see what patients were saying about each one. The comparative panel between locations is exactly what we were looking for. Now we know which center to act on.
Ana M.
1 month ago
Great tool for the volume of reviews we handle in our stores. The AI detects topics with precision. Support has been very attentive whenever we had a question.
Roberto S.
1 month ago
We manage 8 gyms. ReviewsIA showed us that cleaning complaints were concentrated in two specific centers. In two weeks we fixed it and you can already see it in new reviews. Crystal clear ROI.
Laura F.
5 weeks ago
The sentiment analysis is very precise for hospitality. It perfectly detects whether the customer is talking about the menu, service or the venue. We didn't know before that waiting time was our biggest problem.
Pablo L.
6 weeks ago
We've been with ReviewsIA for 4 months. The weekly automatic reports save us a lot of management time. The team is very receptive to feedback and the product improves every month.
Isabel T.
2 months ago
Essential for any business with more than one location. Seeing the recurring topics for each venue visually has changed how we make operational decisions. The team responds quickly and always helps.
Miguel J.
2 months ago
We have 12 points of sale. Now we have a ranking of centers by reputation and managers compete to be at the top. It has generated healthy internal competition that has improved service across the whole network.
Carmen V.
2 months ago
Very useful for clinics. It perfectly separates opinions about staff treatment, waiting times and treatment results. It has helped us prioritize where to invest in improvements.
Diego M.
3 months ago
We have tripled our response speed to reviews. The automatic summaries give us exactly what we need to respond in a personalized way without reading each review manually.
Pricing
Plan BASIC
Availablemonth / location · VAT included
✓Historical Dashboard
✓Sentiment Analysis
✓Location Dashboard
✓Topics Dashboard
✓Geographic Analysis
✓Competitive Analysis
✓Review Detail (.xlsx)
✓Monthly Summary per Location
Plan PRO
month / location · VAT included
✓Reply to reviews
✓Automatic Alerts
✓Performance Comparison
✓PRO Support
Plan ENTERPRISE
Coming Soonmonth / location · VAT included
✓OsBot: Conversational chatbot
✓Predictive Analysis
✓GBM Content Management
✓SEO Strategy
✓NFC QR Review Campaigns
✓API / Webhooks Integration
FAQ
ReviewsIA connects to your public Google Maps profile and automatically extracts all your reviews, with no account access or manual intervention required.
No. All analysis happens automatically in the background. You'll have access to clear, actionable information in ready-to-use visual reports. No complex setup.
Yes. You define the topics that matter most to you (like service speed, cleanliness, friendliness, etc.) and ReviewsIA takes care of analyzing them across all your reviews.
You can receive notifications when your score changes, if you get more (or fewer) reviews than expected, or when repeated negative mentions about a specific topic are detected. Your choice.
Each location is analyzed individually, and you can see comparative data between them. Ideal for chains or franchises.
Time and depth. ReviewsIA analyzes thousands of reviews in seconds, detects patterns invisible to the naked eye, and lets you visualize all that information in a single report.
We just need your business URL on Google Maps and a list of aspects to evaluate with a brief description of each. ReviewsIA takes care of the rest.
Our team guides you every step of the way, explaining how to interpret each metric so you can make decisions with confidence, no prior experience needed.
Decision-makers often face complex problems that can't be solved by reading reviews one by one. OsData addresses them through different modules: Online Reputation, Heat Map, Geographic Module, Comparisons, Automatic Summaries and Raw Reviews.
The most common mistake is thinking the tool makes decisions on its own; in reality, it provides metrics for people to decide. Another mistake is believing that reading individual reviews or looking at star ratings is enough, when the real value lies in analyzing the trends and topics behind that data.
Email: soporte.reviewsia@osdata.es. Response time: less than 1 business day.
OsData Analytics
By and for our customers
